Terms and Conditions
All customers who use this site must agree to the terms on this page BEFORE placing any orders through this site.
All charges will be processed and appear on your statement as Miskatonic Books.
First time buyers please note:
For the first order made by a new customer the book will only be shipped to the address of the card holder. We will not ship to another address. Only after your first order will we allow orders to be shipped to an alternate address.
In-Stock Items: Miskatonic Books offers its customers a full 7-day money back guarantee on all products sold within its store that are damaged or not as described. We are not Amazon or Wal-Mart and all sales are considered final unless you receive the product damaged or not in the condition described. You must return your product(s) within 7 days of receiving your order to get credit. Receiving your order is determined by the USPS tracking number. After seven days of receiving the product all sales are final. Products must be in new condition or in the condition shipped on older titles. Refund will be for cost of the products only shipping is non-refundable unless the product is defective or damaged.
Customers returning more than two orders within a year will be no longer be allowed to order through the site. We are not running a library we are an independent bookstore and chronic returning of books and reading and handling them hurt our business model. Please ensure that you want the item prior to ordering it. After two returns within a given year your account will be canceled and your IP address will be blocked. All points accrued will be lost with account closure.
Refund on items lost in the mail will be refunded in full within 45 days of purchase. Customer must email us at firstname.lastname@example.org that their package has not been received. Miskatonic Books will not be held accountable for lost package that show via the tracking that they were delivered to the shipping address specified on the order.
Preordered Items: If customers order items that have not yet been released, we cannot offer refunds to credit cards or Paypal past 60 days of when your order has been placed. Any cancellations or refunds after this 45 day period will be issued in the form of a gift certificate which can be used in the exact store or provider which the returned or cancelled items originally were sold from.
Points: All points accrued are at the discretion of Miskatonic Books and can be added to or removed at any time for any reason on the website. See FAQ for more information on how points are received and spent within the Miskatonic Books website.
Customers who select ‘Layaway’ as their payment option agree to the terms of Miskatonic Books Layaway plan which is outlined below:
Layaway terms cannot be modified other than paying off the layaway early. No exceptions.
The payment option of layaway will be presented at checkout if you have a minimum of $100 subtotal per shop in your cart.
Our layaway plans are based on 4 monthly payments and 25% (your first payment) is non-refundable. Refundable amounts older than 45 days can only be issued in point and only upon written request, refundable amounts under 45 days will only be refunded back into the same account they were withdrawn and only upon written request. Requests for points or cash refund where applicable must be sent to email@example.com.
If a scheduled payment is missed, the order and layaway will automatically be canceled and book will go back into general store inventory and be sold on a first come first serve basis.
First payment on layaway must be made within 24 hours of order.
Early payoffs are available, but only as a full payoff of the balance. No extra payments will be accepted as the layaway is handled via a subscription through Paypal and cannot be altered.
To payoff a layaway early, please submit an email to firstname.lastname@example.org and requesting this and you will receive the remaining balance and instructions on how to make the final early payment.
Payment made in Crypto Currency are not refundable in Crypto Currency only in store credit.
USPS Delivery Delays. The United States Postal Service is currently having many issues delivering packages on time. What used to take days is now taking weeks. They are blaming this on the pandemic and lack of staffing. Until this rut in the post system gets corrected please note that your packages may take longer to get to you than normal. Please know that this is of no fault of Miskatonic Books as we ship out all books within 48 hours of order and all packages are shipped with tracking information emailed to the customer. Refunds or replacements will not be sent on delayed packages. However, If they are lost we will either refund or replace.
International Shipment Delays. Due to the Corona Virus please allow for delays in shipping. Post offices and custom clearance stations are running with very small staff which is causing delays in shipments. This is out of Miskatonic Books control. Shipments that would normally take weeks are now sometimes taking significantly longer to arrive. In the past we would either re-ship an order or refund an order that hasn’t arrived within 4 weeks but due to the virus we have had to up this to 10 weeks. If you cannot wait that long then please don’t order. Once things go back to normal we will then revert back to our 4 week policy