All customers who use this site must agree to the terms on this page BEFORE completing any orders through this site.
All charges will be processed and appear on your statement as Miskatonic Books or WWW.MISKATONICBOOKS.
Miskatonic Books does not keep customer payment information on file or in our database. It is stored directly with our credit card processors for enhanced security during each transaction.
First time buyers please note:
For the first order made by a new customer the book will only be shipped to the billing address of the card holder. We will not ship to another address. Only after your first order will we allow orders to be shipped to an alternate address.
Miskatonic Books sells both new and used books. We generally limit our stock to only selling higher end used books (fine/near fine condition). All books will have a description of the condition in the listing.
In-Stock Items: Miskatonic Books offers its customers a full 7-day money back guarantee on all products sold within the store that are damaged or not as described. We are not Amazon or Wal-Mart and all sales are considered final unless you receive the product damaged or not in the condition described. You must return your product(s) within 7 days of receiving your order to get credit. Receiving your order is determined by the USPS tracking number. After seven days of receiving the product, all sales are final. Products must be in new condition or in the condition shipped on older titles. Refund will be for cost of the products. Shipping is non-refundable unless the product is defective or damaged.
Customers returning more than two orders within a year will be no longer be allowed to order through the site. We are not running a library, we are an independent bookstore and chronic returning of books and reading and handling them hurt our business model. Please ensure that you want the item prior to ordering. After two returns within a given year, your account will be canceled and your IP address will be blocked. All points accrued will be lost with account closure.
Refund on items lost in the mail will be refunded in full within 45 days of purchase. Customer must email us at support@miskatonicbooks.com that their package has not been received. Miskatonic Books will not be held accountable for lost packages that show via the tracking number that they were delivered to the shipping address specified on the order.
Layaway purchases can only be returned for refund if they are defective and no replacement copies are available.
Gift Cards: Once purchased, gift cards cannot be returned or refunded.
Preordered Items: If customers order items that have not yet been released, we cannot offer refunds to credit cards or Paypal past 60 days of when your order was placed. Any cancellations or refunds after this 45 day period will be issued in the form of a gift certificate which can be used in the exact store or provider which the returned or cancelled items originally were sold from.
Web Books + Online Courses: There are no returns allowed on digital goods (web books, online courses) as these are instantly accessed and available through customer’s accounts. Online courses are available through subscriptions and subscriptions may be cancelled at any time.
Points: All points accrued are at the discretion of Miskatonic Books and can be added to or removed at any time for any reason on the website. See FAQ for more information on how points are received and spent within the Miskatonic Books website.
What is a layaway?
If you’re wondering what a layaway is, we’ll give you the definition as cited by Wikipedia (the same overall meaning dictionaries give):
Layaway (lay-by in Australia, New Zealand, and South Africa) is a purchase agreement in which the seller reserves an item for a consumer until the consumer completes all the payments necessary to pay for that item, and only then hands over the item.
1. Layaway Account Management
Customers may manage their active layaway orders through the Subscriptions section of their My Account page. Available options include canceling a layaway, updating shipping information, and submitting early payments.
2. Payment Information Security
Miskatonic Books does not store customer payment details on our servers or in our database. All payment information is securely stored and processed directly by our authorized credit card processors for enhanced data protection.
3. Agreement to Layaway Terms
By selecting the Layaway payment option, the customer acknowledges and agrees to the following terms and conditions of the Miskatonic Books Layaway Program:
Refund Policy for Cancellations or Payment Failures:
If a layaway is canceled by the customer or a scheduled payment fails, all amounts paid will be refunded only in the form of a Miskatonic Books gift certificate.
All refund or store credit requests must be submitted in writing to support@miskatonicbooks.com.
Layaway Modification Restrictions:
Layaways cannot be modified once initiated, except for early payoff of the remaining balance. No substitutions, exchanges, or adjustments are permitted.
Availability of Layaway Option:
Layaway is offered solely on select products, as determined by Miskatonic Books.
4. Layaway Payment Structure
All layaway plans are structured into four (4) monthly payments.
The end date shown in the subscription schedule does not represent an additional payment; it is only the completion date of the agreement.
Layaway items are reserved in our warehouse until the total balance is paid in full.
5. Orders Containing Layaway Items
If an order includes at least one layaway subscription item, the entire order will be treated as a layaway.
Items paid in full that are included in a layaway order will be shipped only when the layaway balance is paid in full.
To receive non-layaway items immediately, customers must place a separate order.
6. Missed Payments
If a scheduled payment is missed, the layaway will be automatically canceled.
All items in the canceled layaway will be returned to general inventory and made available for sale to other customers.
7. Layaway Program Abuse
Customers who cancel more than two (2) layaways within a twelve-month period will have all current layaways canceled and may be permanently prohibited from using the layaway program in the future.
8. Early Payoff Option
Customers may submit early payments via the Subscriptions section of their My Account page.
To make an early payment, select the layaway subscription, then click “Make Next Payment Now” to pay one installment in advance.
Early payments do not alter or accelerate the scheduled due dates of future installments unless the final balance is paid in full.
9. Returns on Layaway Purchases
Layaway purchases are non-returnable, except in the case of a defective item where no replacement is available.
Online goods sold on our site are accessible through our website with any device with an internet connection. They will be delivered to your library within your account and can be accessed simply be logging into your Miskatonic Books account. These cannot be downloaded and stored as files as they are native to the web, connected to the Miskatonic Books site. As mentioned in our returns section, these purchases are not returnable.
Digital & Web-Based Products
Miskatonic Books (“Company”) offers certain products in digital or web-based formats, including but not limited to online web books, streaming media, and other internet-delivered content (“Web Products”). By purchasing these products, customers acknowledge and agree to the following:
Access Duration – Purchase of a Web Product grants the customer a limited, personal, non-exclusive, non-transferable license to access and view the product via the Company’s website for the operational lifetime of such website. This license does not convey any ownership rights in the Web Product and will automatically end if the website ceases operation or if the Company discontinues hosting the product. While Miskatonic Books will make every reasonable effort to keep purchased Web Products available, this access is not guaranteed to be perpetual.
Hosting & Availability – The Company makes no representation or warranty as to uninterrupted availability of any Web Product. Miskatonic Books is not responsible for temporary or permanent unavailability caused by, but not limited to, (i) website downtime, outages, or technical failures of the Company’s servers or third-party hosting providers; (ii) the customer’s internet connection; (iii) device incompatibility; (iv) browser, software, or hardware configurations; or (v) other factors outside the Company’s reasonable control.
Viewing Only – Unless otherwise expressly stated, Web Products are made available solely for online viewing or streaming through the Company’s website and are not downloadable. Customers understand that these purchases function as a rental for the lifetime of the website.
Limitation of Liability – To the fullest extent permitted by applicable law, Miskatonic Books, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages (including loss of revenue, loss of data, or business interruption) arising out of or related to the purchase or use of any Web Product, even if advised of the possibility of such damages.
Best Efforts Commitment – While uninterrupted access cannot be guaranteed, Miskatonic Books will always make a good faith effort to keep purchased Web Products accessible for as long as reasonably possible during the website’s operational lifetime.
The United States Postal Service is currently having many issues delivering packages on time. What used to take days is now taking weeks. They are blaming this on the pandemic and lack of staffing. Until this rut in the post system gets corrected, please note that your packages may take longer to get to you than normal. Please know that this is of no fault of Miskatonic Books as we ship out all books within 48 hours of order, and all packages are shipped with tracking information emailed to the customer. Refunds or replacements will not be sent on delayed packages. However, If they are lost we will either refund or replace.
Due to the Corona Virus and staffing shortages within the postal systems, please allow for delays in shipping. Post offices and custom clearance stations are running with very small staff which is causing delays in shipments. This is out of Miskatonic Books control. Shipments that would normally take weeks are now sometimes taking significantly longer to arrive. In the past we would either re-ship an order or refund an order that hasn’t arrived within 4 weeks, but due to the virus we have had to up this to 10 weeks. If you cannot wait that long then please don’t order. Once things go back to normal we will then revert back to our 4 week policy.
Orders Shipping to Australia: Orders to Australia are taking a long time to reach their destination. United States Postal service has halted most shipping classes to Australia with the exception of Express. This is the most expensive and is supposed be the fastest but we are seeing packages taking as long as 2 months or longer to arrive. If you cannot wait this long please don’t order.
International Duties and Fees. All duties, taxes and fees collected by the destination country is the responsibility of the customer and not Miskatonic Books.
Deliveries: All packages that show delivered via tracking to the correct address will not be refunded if customer states package wasn’t received.
Miskatonic Books has no influence on the time it takes for pre-orders to arrive from the publisher. Small press publishing is notorious for delays. Please take this into consideration when purchasing a preorder at Miskatonic Books.
Customer reviews submitted on our site may be included in our review program and reviews submitted may be included/highlighted on our blog. All approved reviews will earn points and highlighted reviews on our blog will earn additional points. To see the most updated terms on the review program, click HERE.
